1. What are your opening hours?

 

We are open from 7am to 6pm, Monday to Friday, all year round. We are closed for bank holidays and one week between Christmas and New Year.

 

2. What are your session times?

 

Our standard sessions times are 7am- 6pm, 9am - 4pm, 8am - 1pm or 1pm - 6pm. However, we can be flexible. We ask for one week's notice for parents to add/change sessions so that we can prepare rotas. You can also add on an extra hours for £5 an hour (or the price of the next longest session, whichever works out cheapest for you).

 

3. What does my child need to bring to nursery?

 

Great question! Check out our nursery kit list here.

 

4. How many members of staff are there?

 

We work within ratios, which are set by the government. The number of staff present on any day will depend on the number of children and their ages. The ratios are 1:3 for 0-2 year olds, 1:4 for 2-3 year olds and 1:8 for children over the age of 3. We also have one extra member of staff per day to ensure the smooth running of the nursery.

 

5. What if I am early/ late to collect my child?

 

We ask that parents try to let us know as soon as possible if they are going to be early or late, so that we can organise staff accordingly, and also prepare your child for home-time (gather their possessions etc).

 

6. What meals do you provide?

 

We offer breakfast, lunch, afternoon snack and snacks throughout the day if needed. Breakfast is at 7am, consisting of cereals, toast and fruit. There is a snack at 10am followed by lunch at 12pm. Afternoon snack is served at 3pm. All of our meals are healthy, nutritious and made for babies and young children. They are low in sugar and salt.

 

7. Do I need to bring my own nappies and wipes?

 

We ask parents to provide nappies (although we keep a few spares!) We also ask that you provide your own labelled nappy cream, as part of our infection control policy. We provide wet wipes and nappy sacks.

 

8. How long will it take my child to settle at your nursery?

 

Every child is different. Over the years we have found that building up gradually over two or three sessions is the best way to help a child settle in. We can build from there until your child is attending for their 'regular' hours. We also have strategies to help settling, including use of comfort toys from home and the key worker. Every child has a key worker, who will usually care for them when they come to nursery. Check out our guide for helping your child to settle at nursery.

 

9. What if my child is ill?

 

We have some guidance for parents on when you can and cannot send your child to nursery. This is provided to all new parents. If your child becomes ill while they are with us, we will contact you and give Calpol if you have given us permission to do so. All our staff are trained in Paediatric First Aid, and we have procedures in place for illness and emergencies.

 

10. Who do I ask if I have more questions?

 

We welcome your questions! Please do not hesitate to get in touch, or register below to receive a parent pack with more information. You can also call us on 01873 880772. You can also come and see us!